STAMFORD, Conn., Aug. 27, 2018 /PRNewswire/ — The State of Arizona and Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, discussed the success of their Robotic Process Automation (RPA) partnership at the recent National Association of State Auditors, Comptrollers and Treasurers (NASACT) Conference in Salt Lake City.

Clark Partridge, state comptroller for Arizona, and Nathan Frey, partner, ISG Public Sector, presented the results of an assessment of RPA opportunities in three Arizona state agencies and demonstrated the software bot technology used to streamline processes within the state’s General Accounting Office (GAO) and Department of Economic Security (DES).

«Like so many state governments and private enterprises today, the State of Arizona has more work than its staff can typically support,» said Frey. «We were honored to work with the state government to evaluate and demonstrate ways in which RPA technology can meaningfully reduce the time and effort required to undertake labor-intensive, time-consuming processes. These processes require humans to perform repetitive tasks, such as keying data from one unintegrated system to another.»

In December 2017, the Arizona GAO and ISG completed an RPA assessment that identified 10 finance, accounting and reporting processes that were suitable candidates for automation because of their repetitive, recurring and rules-based nature. The project moved into a production pilot phase in May 2018, developing software bots that would handle processes across multiple agencies.

«RPA offered the potential to accomplish more with the same resources by automating business processes to relieve workers of routine and repetitive tasks, so staff members could focus on more urgent matters,» Frey said.

During the NASACT Conference presentation, Partridge and Frey demonstrated process automations the State of Arizona developed as part of the program. Each automation demonstrated the power of RPA to replicate the keystrokes and business rules used by staff members to perform certain tasks in state systems.

Now that the pilot has proven successful, the state will evaluate the additional strategy, approach and governance needed to expand automations to other agencies within the broader organization.

The NASACT Conference was held at The Grand America Hotel in Salt Lake City August 11-15.

About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit

Cision View original content with multimedia:

SOURCE Information Services Group, Inc.